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About Kiama Boutique

Kiama Boutique started with a place: the relaxed coastal town of Kiama in New South Wales, where our family went every year. That easy, unhurried feeling is what the store is built around. We're a small online store focused on women's boots, ankle boots, Chelsea boots, and everyday styles, and we serve customers across Australia with free shipping, 30-day returns, and support you can actually reach.

Read our About Us

Frequently Asked Questions

Where do you ship?

We currently ship only within Australia. Every order includes free shipping and is delivered with a tracking number, so you can follow your parcel from dispatch to delivery.

See our Shipping Policy

How long will my order take?

Orders are processed within 1 to 3 business days, with transit taking a further 4 to 9 business days, for a total of 5 to 12 business days (Monday to Friday).

See our Shipping Policy

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused, with original tags attached and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is incorrect or arrives damaged.

See our Return & Refund Policy

I have a question about my order. What should I do?

If you have a question about your order, shipping, sizing or anything else, our customer support team is here to help. We aim to respond to all enquiries within 24 hours.

See our Contact Page

How can I contact customer support?

You can reach our customer support team by email or phone during our business hours. We're happy to assist with questions before or after your purchase.

See our Contact Page

  • Free Shipping

    Free shipping on all orders across Australia. Your order is delivered with tracking, so you can follow it every step of the way.

  • 30-Day Returns

    Not the right fit? Return your order within 30 days of delivery, provided the items are unused and in their original condition.

  • Customer Support

    Our customer support team is here to help Monday to Friday. Get in touch with any questions before or after your purchase.